Delivery Policy

We Aim To Process And Dispatch Orders As Quickly As Possible

• For deliveries in Delhi: three working days unless we are exceptionally out of stock in which case we will let you know in advance.
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• For deliveries in the rest of India: five to six working days unless we are exceptionally out of stock in which case we will let you know in advance.
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• For deliveries in the rest of the world: five to fourteen working days unless we are exceptionally out of stock in which case we will let you know in advance.
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• DERMA KLAY reserve the right to refuse confirmed orders that will fall under the following categories of items:- Cheques, Money orders, Drafts & E-Banking
• Orders that are customer approved but without enough funds will not be processed.
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• Delivery of Goods will take place at the Delivery Address specified by you during the Order process. You will need to submit a separate Order for Goods where you require multiple delivery destinations.
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• If you are not personally available to accept delivery, you may appoint a representative to do so in your place.
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• On delivery, the Delivery Agent may require you or your nominated representative to provide them with proof of identity, such as photo identification or proof
• You or your nominated representative may be required to sign a delivery manifest to confirm that the delivery has taken place. If you refuse to sign the delivery document, this will be taken as a refusal to accept the delivery.
• You agree to give us as much detail as possible about particular features of the Delivery Address to ensure delivery can take place.

Duty And Taxes

Please note that the Duty and Taxes charge will be extra as per the Customs of Destination country and cannot be confirmed beforehand.

Customs Obligation

Please note that the receiver needs to fulfill the requirements regarding the paperwork for the purpose of Import Clearance. It is not necessary that the consignee will have to visit the Customs office but depending on the Customs rule of the destination country, there might be a need of several paperwork at times to clear the goods from Customs. If any such requirements arise then the same needs to be adhered to by the receiver failing which we will not be liable of any MONEY BACK as the Carrier will not be able to deliver the goods without it and the Customs might not allow the goods to enter their country due to which the same will be carried back by the Carrier.

Remote Area

To know further details, you can EMail us on orders@dermaklayindia@gmail.com with your ZIP Code / Postal Code to confirm if the delivery area falls into a Remote Area or Not. Thanks for your understanding.